Intelligent Communications

With Call-center company is able to carry out marketing and sales, as well as perform operations on schetam.Po as the market develops computer telephony definition of Call-center changed from a technical tool to a means of establishing connections and maintaining relationships with customers. Call-center was a reflection of the concept of CRM: we manage not customer transactions and relationships with klientami.Sleduet noted that there is a difference between the traditional call center and call center based on ip. ip call-center allows you to align and consolidate structure of the call center, excluding travel cost for the operation of the network, and manage multiple remote devices through a centralized system of applications (you can use two systems to duplication). Home-based operators, the point of satellite communications, external resources and experts to easily align themselves as extensions to one call-center, allowing centralized management and decision resheniy. unique evolutionary approach to the Avaya IP-telephony call center can start working in native mode, selecting the optimal mix of traditional devices and IP-telephony.

avaya company offers solutions, developed based on the ip Office to contact the customers and fully meet the needs of small and medium-sized businesses. Avaya provides adequate workable solution, regardless of whether work in You have 5 employees or a formal contact center with 75 agents. avaya unique solutions for call centers (ATC) allow communication without borders. The distinctive features of modern technological solutions is their modularity, extensibility and modifiability. Offers a full range of hardware and software needed to create full-featured professional carrier Center: Software Avaya Call Center functionality for implementing call center, which is loaded on the telecommunication server Avaya; reporting and management systems Avaya Call Management System (CMS), which allows you to take operational and strategic solutions for managing call center, Interactive Voice Response System Avaya Interactive Response (IR), which allows operators to replace the work and organize customer self-service; means of computer telephony integration Avaya Computer Telephony (CTI), allowing to organize the process of service of telephone calls based on information stored in customer databases, tools to support multimedia Access to the call center and an expanded computer telephony integration Avaya Multimedia Contact Center; recording system calls, Avaya Call-Recording, which allows to control the quality of service calls. In conclusion, we would remind you that any communication with the customer enters into a business opportunity. To continually anticipate customer expectations and ensure compliance with these expectations in all areas of contact, you need well thought-out strategy Intelligent Communications, bringing together communications applications call center with other business applications, allowing decisions to ensure service quality, based on detailed information about each individual client.

Zeta Software GmbH Zeta

Zeta test in version 2.5, with the Web-based operation and extended integration with bugtracking systems Goppingen Zeta software has on customer responds and offers for its well-known test management solution in the version 2.5 now also a Web-based client that requires no installation on the part of the tester. Also, now other bug tracking systems are supported and can be incorporated directly into the test run via the interface. The new Web client has the advantage that Tester via the Web quickly and easily gain access to the test plans and no client installation on your test system is necessary for the user. This benefits in particular test environments, where the test team consists of frequently changing, heterogeneous user groups. The test results are recorded directly in the browser and are immediately available for the integrated reporting available. This has the advantage that can present the results in the form of structured and automated reports are created over the widespread use of Excel. Another essential advantage lies in the possibility to test systems on-site. The test system must provide, only an Internet browser and an Internet connection.

Tester, working via Web interface, thus receive the same, full access to the test case library like users who use the Windows client. For even more analysis, hear from Steve Wozniak. A further aspect of the new version 2.5 of Zeta test was the simplification of the whole test workflow for users. With Zeta test traceable can edit found errors in a system, the error can be generated further directly to a number of bugtracker applications. Supported systems include such as Microsoft Team Foundation Server (TFS), FogBugz (project management and bug / issue tracking), JIRA (task and project tracking), TRAC (SCM and project management software), Mantis BT (bug tracker), Bugzilla (bug tracker), redMine (project management and bug tracking) and OnTime (bug tracking system). The integration possibilities round off an interface to Excel. By focusing on the Planning, implementation and evaluation of tests is a convenient test management solution that still allows a seamless integrated test workflow Zeta test.

A free trial version can be downloaded at. Zeta test is available free of charge for non-commercial use, open-source projects, and educational institutions. Download: screenshots: de / screenshots.html of Zeta test Zeta test is a professional, integrated test management environment for Windows and Web, with the black box testing, white box testing, regression testing and change management tests (new release) can be carried out. Zeta test is designed for use in the corporate environment of software companies and IT departments and multiuser; User registration is possible via the integrated user management as well as on the comprehensive Active Directory integration. Zeta software the Zeta Software GmbH is the manufacturer of Zeta test and specializing in the development of technical sophisticated but easy-to-use software solutions for companies. Currently, Zeta software employs ten people.

Russia LEDmonitor BenQ GHDL

As is known, the most common Flat Panel visualization technology today – is a liquid crystal. But the most modern trends in this technology is the backlight of the lcd matrix of LEDs, instead of fluorescent lamps with cold cathodes. Steve Wozniak addresses the importance of the matter here. The leading monitor brand, company BenQ, according to this modern trend, recently released immediately six new monitors with LED-backlit. Among them there and monitor BenQ G922HDL. First release version sample of this monitor was provided by testing our editorial staff. Meet The main feature of this monitor is that it is the world's first 18.5-inch LED-matrix display with 16:9 format and resolution size HD720, and rather 1366×768 pixels. Monitor has not only excellent picture performance, but also through the use of "green" technology, extremely low power consumption. Ability to repay the backlight of the matrix, which possible only when the led lighting, provided an opportunity to get the ultimate level of dynamic contrast for flat visualization tools of this size – 5,000,000: 1.

The monitor uses a set of hardware means of improving the image Senseye 3 specially designed for LED-displays. BenQ Senseye technology adjusts the image directly on the six basic parameters, including brightness, contrast, color saturation, sharpness, detail and noise reduction. Wide-format display BenQ G922HDL increases the useful workspace for viewing at least two documents or pages of one document on one screen and watch movies in This theatrical 16:9, ie, without black bars above and below. led lights can forget about the effect flikkeringa, that is on the blink of fine details between the fields of contrasting bright and dark picture.


All the elements of the universe vibrate in line with others in harmonious networks of secret ties. The occult has its laws, and the laws of the tarot are tightly logical, since each spin of the Tarot cards, is itself a unique experience with a different interpretation. When we ask a circulation of tarot, we are not doing something superfluous, but that our unconscious induces us to thinking and to reflect on the questions or problems that we have about love, health is why, since ancient times, the tarot has been a trip that us arouses fear to know more about us and get to know them desires that are beyond our reach. For even more analysis, hear from Steve Wozniak. The trajectory of the tarot has inevitably given us all kinds of mysteries, fantasy revelations, unexpected events, joys and sorrows, but has also left a legacy: the possibility of rectifying and questioning who we are and where we want to direct our future. The cards of the tarot, themselves constitute a kind of privilege in relation to the subconscious, becoming in occasions in a spiritual guide, showing us the way forward so that our stay in this human experience is as enriching as possible. Visit us at Berta of the master Tower of Cartomancy original author and source of the article.

Darkness Gateway

We walked for a whole day, but did not meet a single living creature. Tired and hungry all the way, we saw only two away the dying village, and three decapitated human corpse. It seems the orcs have moved far ahead, but we are they in the rear. In this situation of affairs we will never overtake them. It was getting dark. We had to find a place to sleep, but it was hard to do, as there was a steppe, but the burned field.

The only place for the night was woods where it consisted of twenty trees and overgrown on the outskirts of thorns. Since we have no choice we went for it. Approaching it, we discovered that the bushes are very dense and just after he did not get in, so we got out of the sheath their swords and began to hack their way. Bush was very scratchy, and when we finally got out of it, all pricked, then sighed with relief. We turned to look around and realized that this Chaparral is not easy, it was grown, to hide from prying eyes, so that there was. -Yes this is the elven gate! – After a pause said Denon. Yes it was they.

Straight down the middle of the woods, there were three wood, woven together, forming a dome, beneath them was a stone with an inscription in Elvish, and something like a pedestal of the roots on which stood the stone. (With these gates elves moved over long distances, as they once stood in all parts of the world. But 5 years ago at a meeting of magicians of people made a decision on the destruction of these gates, as their use could only elves, but their movement no trace could not, because the gates are not yielded no other magic) – Yes, it seems the elves had hidden some of the gates of the human eye! – I replied. – It’s a pity we are not like will not help – again, Denon said. – Well, how? – With a smile, “I said – It is a great place to spend the night here and spend the night! – As you say – Denon said, and brave step to equip the night went Through time we went to bed and sleep as soon as we overcame. Slept very well, maybe it’s because in the air elfin magic, or perhaps because that we are very tired. All was quiet. Suddenly the earth trembled, I woke up, opened his eyes and immediately closed them all lit up a strong light. I began to squint to see anything, but my attempts were in vain, the light was too bright.