Wieland, Vice President of the initiative D21 and Managing Director of TNS infratest. Dr. Petra Wolf, Executive Director at ipima, added: Parallel to the declining use also the people’s satisfaction with the online services decreases the administration. The demands for services, providing online and mobile the authorities their customers available, have increased considerably. Apparently, people expect a similar level of user friendliness, safety and design as she used it by non-governmental activities. In particular she would not miss her familiar usage patterns, such as about the integration of social networks in the interaction with authorities. No survey of land could conform sufficiently these needs.” Compared to the previous year the use of barriers could not be reduced they are to the contrary in all countries even bigger now. In particular lack of consistency and opaque structures of official website provide for respondents key obstacles to the use of electronic administrative services represent.
The results show a gap between the growing on one side needs of citizens in the development of E-Government platforms parallel to the progress of private-sector online services and on the other hand the current Status quo of available services total. On the occasion of the presentation of the e-Government monitor 2013 the IT officer explains the Federal Government, Cornelia Rogall-Grothe Secretary of State: to preserve the confidence of users in State-offered online services and to recover any lost confidence, we need to strengthen significantly cyber security and privacy in the E-Government measures. Furthermore, E-government services are increasingly turning to the new expectations of the users will have to set themselves. Against the background of the completely different financial situation compared to the private offers we must discuss how we deal with these users expectations.” The eGovernment MONITOR 2013 The eGovernment MONITOR 2013 (www.egovernment-monitor.de) examines the use and the acceptance of electronic citizen services in the international comparison in the fourth year in a row.